Refund Policy
In short: 14-day money-back guarantee. If the software fails or does not recognize your qualified signature token and our support cannot resolve the issue, we issue a full refund through Paddle.
We want you to be completely satisfied with our software. Because our products (such as Bezpapirni PDF Signer) depend on specific hardware tokens (e.g., Pošta CG) and operating systems, we understand that technical incompatibilities may occasionally arise.
14-Day Money-Back Guarantee
If you experience technical issues that prevent you from using the software, or if the software does not recognize your qualified signature token, we offer a full refund within 14 days of your original purchase date.
Conditions for a Refund
— The refund request is submitted within 14 days of the purchase date.
— You have contacted our support team, and we were unable to resolve the technical issue you are facing.
— Refunds will not be granted for requests made after 14 days, or if the license has been used contrary to our Terms and Conditions.
How to Request a Refund
To initiate a refund, please send an email to support@bezpapirni.me and include:
1. The email address you used to make the purchase.
2. Your Paddle Order ID (found in your receipt email).
3. A brief description of the issue you are experiencing.
Processing the Refund
As our transactions are processed by our Merchant of Record, Paddle.com, all approved refunds will be issued by Paddle back to your original payment method. Once we approve the refund on our end, it typically takes 3 to 5 business days for the funds to reflect in your bank account or credit card statement. Upon refund, your license key will be automatically deactivated.
Contact
ACHIEVER SOFTWARE DOO
Đuričine vode bb, Sutomore, Bar, Montenegro, 85355
PIB: 03452344
Email: support@bezpapirni.me